This should probably just be included in my six-week course, but allow me to remark briefly on voicemail etiquette.
First of all, for me personally? I hate voicemail. Hate. I procrastinate returning it, and it always falls to the bottom of my list. The problem is, it’s linear. I can’t just go to the information I need (probably your phone number). I have to wade through it, listen to the whole silly thing, and then get your number. Which by the way, is a pain if I’m out of the office or in my car. Email works so much better. So, if you’re wondering how to contact me (I realize that you are probably not) – send me an email. I implore you.
Now, for those of you who like to leave voicemail, or need to leave voicemail for some reason? Slow down. When you rattle off your phone number at a conversational speed? Well…
Here’s the thing: No one can write that fast. You force the person to listen to your voicemail AGAIN. Please, pause between number chunks. 404…pause…555…pause…1212. Maybe even repeat it. One of my salespeople, Rob, has a great system for this. He writes the number down while he says it. That way he knows it’s slow enough to be written down by the listener.
Thanks for listening